Client Challenges

NVA had five ServiceNow partners but faced delays, unanswered questions and budget issues. They hired Atello, a respected expert, to assess and guide small projects. In three months, Atello cut NVA's consulting spend by 50%, improved customer service, and became their exclusive ServiceNow partner.

• Missed Deadlines: NVA's projects were not being completed on time, resulting inoperational inefficiencies and financial strain.
• Over Budget: The cost of managing ServiceNow with multiple partners was draining NVA's budget, affecting their overall financial health.
• Inefficient Collaboration: The presence of five different ServiceNow partners createdcommunication and collaboration challenges, further contributing to project delays.

Our approach & Results

Atello conducted a comprehensive evaluation of NVA's ServiceNow instance, streamlining and identifying areas for improvement. They provided expert guidance on small projects based on their evaluation, showing commitment to NVA's success. Atello collaborated effectively with NVA, ensuring efficient project execution and smooth communication.

• 50% reduction in consulting spend within a 3 month period. As a result, NVA is now able to consistently move projects forward without risking significant delays or overspend.
• Improved customer service quality: Emails and phone calls areanswered in a timely manner and projects are managed properly.
• Exclusive Partnership: Due to the outstanding results achieved during the trialperiod, Atello has replaced all other ServiceNow partners and now serves as NVA'spartner of choice for all ServiceNow-related initiatives.